Ambs Answers Blog

Posted October 20, 2016

6 Reasons to Use a Property Management Answering Service

Property management companies handle the day-to-day real estate issues for landlords and absentee property owners. Property managers generally charge a percentage of the rents collected, so their goals are to keep tenants happy, occupancy high, and rents paid up. 

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Posted October 11, 2016

What is a Virtual Receptionist?


Are you familiar with virtual receptionists? If you own or manage a business, you’ll want to know what they are and how they function. While some people think a virtual receptionist is a piece of automated technology that answers phone calls, this is not a true virtual receptionist.

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Posted September 29, 2016

4 Tips for Setting up a HVAC Answering Service

As a HVAC contractor, using a telephone answering service is a great option for you to consider. Having a live person (actually an entire team) to answer your phones when you need them 24/7 is never a bad thing. It's the ultimate in customer service and gives you a leg up on the competition.   

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Posted September 20, 2016

6 Technology Tools Your Medical Answering Service Should Provide

Are you confident your medical answering service provider is equipped with the right technology to handle your patient calls? If not, it’s probably time to take a closer look at the call center you’re doing business with.

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Posted September 15, 2016

Four Key Traits to Look for in a Telephone Answering Service


A telephone answering service sells an intangible product. You can’t see it, touch it, or hold it. Someone must describe it to you and explain how it will solve a problem, save you money, or make your business better.

But until you actually use it, you don’t know for sure if it’s the solution you need. While there’s no getting around this dilemma, there are some key answering service characteristics that when present can increase the likelihood of a favorable outcome.

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Posted September 12, 2016

Established vs. Start-Up, Which Answering Service is Right for You?

 Astute business managers often wonder if they should select an established, proven answering service or try a neophyte provider. While there is no one universal answer, the following discussion will provide reliable guidance and much to consider. 

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Posted August 24, 2016

How to Build Patient Loyalty in the Age of Healthcare Consumerism

In June, I took my daughter to Disney World to celebrate her high school graduation. When we got caught in the soaking rain, we found shelter in the Haunted Mansion. I think we rode that ride three times in a row. These types of unexpected experiences made our trip fun and memorable. The Disney app to review wait times and select fast passes was a welcomed enhancement too. Lots of screams and laughter later, we went to sleep smiling and exhausted.

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Posted August 18, 2016

How Answering Service Agreements Ensure Quality

A service agreement is a legal arrangement between two parties that defines expectations. In the case of an answering service, the  agreement details what they will deliver to you. It also defines the terms of the relationship.  This agreement serves many important functions.
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Posted August 12, 2016

5 Signs You Need to Switch Your Medical Answering Service

In medical school, they never covered how to handle endless patient calls, after-hours requests, and emergencies. Often your answering service is the patient’s first impression of your practice, and it can shape whether their experience is positive or negative. The intent behind hiring a medical answering service is to take your business to the next level – but what if they’re providing a sub par service?  

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Posted July 26, 2016

4 Ways Voice Mail is Killing Your Business

It's hard to run a business and still be available for customers' calls around the clock. Your phone is the front door to your business and first impressions count.

Sending customers to voice mail when they call could be costing your business big time

Having a live person answering your phone makes all the difference in the world to customer perception and satisfaction. What follows are the hidden costs of using voice mail.

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