Ambs Answers Blog

Posted August 24, 2016

How to Build Patient Loyalty in the Age of Healthcare Consumerism

In June, I took my daughter to Disney World to celebrate her high school graduation. When we got caught in the soaking rain, we found shelter in the Haunted Mansion. I think we rode that ride three times in a row. These types of unexpected experiences made our trip fun and memorable. The Disney app to review wait times and select fast passes was a welcomed enhancement too. Lots of screams and laughter later, we went to sleep smiling and exhausted.

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Posted August 18, 2016

How Answering Service Agreements Insure Quality

A service agreement is a legal arrangement between two parties that defines expectations. In the case of an answering service, the  agreement details what they will deliver to you. It also defines the terms of the relationship.  This agreement serves many important functions.
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Posted August 12, 2016

5 Signs You Need to Switch Your Medical Answering Service

In medical school, they never covered how to handle endless patient calls, after-hours requests, and emergencies. Often your answering service is the patient’s first impression of your practice, and it can shape whether their experience is positive or negative. The intent behind hiring a medical answering service is to take your business to the next level – but what if they’re providing a sub par service?  

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Posted July 26, 2016

4 Ways Voice Mail is Killing Your Business

It's hard to run a business and still be available for customers' calls around the clock. Your phone is the front door to your business and first impressions count.

Sending customers to voice mail when they call could be costing your business big time

Having a live person answering your phone makes all the difference in the world to customer perception and satisfaction. What follows are the hidden costs of using voice mail.

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Posted July 10, 2016

How Long Does it Take to Get My Answering Service Started?

When a business decides they need to hire a telephone answering service or virtual receptionist, they are often anxious to start right away.

That’s understandable. It’s human nature that once we decide to do something, we want immediate results.

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Posted July 06, 2016

Why Answering Service Trials Are No Free Lunch

Some answering services offer free trials to entice wary businesses to use their service. Their logic is that if you try it you will like it. They pretend their service is so good that they have nothing to risk.

In reality, if their service was that good they wouldn’t need to bribe you with a free trial.

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Posted June 27, 2016

2016 Award for Answering Service Quality

Ambs Call Center was just awarded the 2016 ATSI Award of Excellence for answering service quality. It marks the 6th consecutive year that our team has earned the award. We couldn't prouder of the team of dedicated people that made it happen!

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Posted June 22, 2016

Disaster Planning Tips for Your Business

Hurricane season is officially upon us. Whether or not your business is in an area prone to hurricanes, it’s wise to be prepared for the unexpected. Though the threats vary by location, no business is immune to some sort of hazard.

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Posted June 09, 2016

Use Your Answering Service's Telephone Number Wisely

When you hire a telephone answering service they assign you a local or toll free number just for you to use. The key word here is use.

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Posted June 02, 2016

How HVAC Answering Service Can Grow Your Business

A missed call means missed revenue. If you're in the HVAC industry you already know the demands of a 24/7 service company. Being available for new and current customers is job number one. 

That's where a HVAC answering service can be a real game changer for you.

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