How Ambs Call Center Trains Their Agents For Your Business

Explore how Ambs Call Center tailors agent training to fit your business, ensuring personalized service excellence every step of the way.

Ensuring You’re Getting the Highest Answering Service Quality

At Ambs Call Center, we take pride in our well-trained agents who provide exceptional service to our clients. Our training program is all about making sure that you find our call center reliable and delivering excellent service to you and your customers.

How Long Are Our Agents Trained?

Duration: Our comprehensive training spans 4-6 weeks, equipping agents with the necessary skills and knowledge to answer your phones. We typically train them longer than the industry average (3-4 weeks) because we find that the agents work better when they are accustomed to their work environment.
Expertise: This extra training time also gives them more time to understand the ins and outs of our call processing software, allowing them to gain expertise on the software and the type and volume of calls coming in.

What Are Ambs’ Agents Specially Trained For?

Medical Answering Service: Our agents are specifically trained to handle all kinds of medical calls, so they’d be familiar with the calls that you get in your practice.
HIPAA Compliance: We prioritize privacy and security by providing rigorous HIPAA compliance (and HB-300 compliance to our clients in Texas) training to all agents. Additionally, we conduct annual HIPAA audits from a third-party auditor.

What Languages Can Ambs’ Agents Speak?

English Proficiency: We can assure you that all of your English-speaking calls are answered right here in the United States of America and that all our agents speak English proficiently.
Spanish Proficiency: We have a Spanish language queue of highly trained Spanish speakers, some of whom are located in Mexico, who allow us to serve the diverse needs of your business.

Can Ambs Call Center Use My Software?

Ambs Call Center's answering service offers integration with Zapier so that your business can run the way you currently run it. This way, you can integrate Ambs' answering service with your CRM to capture leads, receive real-time updates and more.

However, our talented agents are equipped with the expert knowledge required to use the Startel software only. Therefore, we typically do not use our client’s software.

But, we can explore it as a possibility if you are receiving over 6000 calls a month.

Will Ambs Provide the Quality Service I Need?

At Ambs Call Center, we’re committed to excellence, and our well-trained people are at the heart of our success. We continuously train our agents so they can serve your business in a way that is efficient, friendly, and up-to-date.

So, you might ask, “Should I work with Ambs Call Center?”

We believe our expertly trained agents, along with our nearly 100-year history of answering phones, makes us a good choice to work with. But, while we are likely a good fit for your business, it's important to acknowledge that there is also a possibility that we may not align perfectly with your needs.

As a family owned answering service, we are familiar with maintaining and fostering personal and business relationships. Our average client has been with us for over 7 years! So, we believe that our level of care will provide your business great value.